Quality Management Policy

The management of Blue Waves Facilities Management LLC. is dedicated to providing the highest possible standards of quality for its services and is dedicated to maintaining a quality management system that ensures that its services meet customer specifications within agreed parameters of Cost, Quality, and Delivery. This is achieved by the use of Key Performance Indicators to measure conformance to the above criteria and use this information as drivers for Continuous Improvement throughout the Company.

The company’s quality management system concentrates upon error prevention, by investigating processes, identifying errors and opportunities for errors, and implementing corrective and preventative action to correct and avoid such occurrences.

The company defines quality as the conformance of services to established and documented requirements derived from Client needs, employee expertise, and experience. Systems are open to constant examination and review by all company personnel and approved third parties enabling observations to be made and incorporated, which provide for continuous improvement.

The company is proud of its good reputation for responsible practices and dedicated Client care, which are a result of the company’s ethical culture, skilled and committed staff, and quality control over its services. It is the company’s policy to seek to operate to these standards continuously.

Suppliers to the company will be actively encouraged to improve the quality and reliability of their services.

It is the company’s belief that in applying these Standards, policies, and procedures it will be able to operate to the requirements of its Clients and industry accordingly.